🌾 Healthy Corner
احتياجات يومية طازجة وعضوية بنسبة 100%
🛍️ Customer Care
Return & Refund Policy
At Healthy Corner Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, here's everything you need to know about returns, exchanges, and refunds.
⏱️ 14-day return window
📦 Exchange subject to availability
💳 Refund to original payment method
Returns
You may request a return within 14 days of receiving your order, provided that:
- The product is unused and in its original condition.
- The original packaging, labels, and seals are intact.
- You provide proof of purchase (order confirmation or invoice).
Healthy Corner Store reserves the right to refuse returns that do not meet these conditions.
Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:
- Opened or used food products.
- Opened supplements or vitamins.
- Personal care and skincare products with broken seals.
- Products marked as non-returnable or final sale.
🧊 All refrigerated and frozen products are not eligible for return or exchange.
Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged during delivery,
- Defective,
- Incorrect, or
- Missing from your order,
please contact us within 24 hours of receiving your order and provide:
Order numberFound in your order confirmation or invoice.
Clear photosOf the product and its packaging.
Brief descriptionOf the issue you experienced.
An appropriate solutionReplacement, exchange, or refund.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be processed using the original payment method whenever possible.
- Refund processing may take 5–10 business days, depending on your payment provider or bank.
- Shipping fees are generally non-refundable, unless the return is due to an error on our part or a defective product.
Exchanges
We will gladly exchange products if:
- The wrong item was delivered.
- The item arrived damaged or defective.
- The product is eligible for exchange under this policy.
📦 Exchanges are subject to product availability.
Return Shipping
Healthy Corner Store errorWe cover the return shipping costs for wrong, damaged, or defective items.
Any other eligible reasonThe customer is responsible for the return shipping costs.
Order Cancellation
Orders may be cancelled before they are shipped.
If your order has already been dispatched, it cannot be cancelled and must follow the return process outlined above.
